Policies

Shipping & Handling
We have reccently updated our website to reflect our new shipping policies. Up to 3 weeks should be alloted for shipping and handling on ALL imported, handcrafted, or Organic Products. This shipping time allows for us to not only ensure the highest quality of our products but allows you the customer to be informed as USPS or other shipping companies may take longer for whatever reason than expected. 

Tracking & Expidieted Shipping 
Unfortunately we do not have an automated option to share tracking information with you but if you have any questions as to tracking information please reach out to us via the contact form on our site or reach us directly at [email protected] 
 

Services 

We reserve the right to reschedule any service up to 12 hours before scheduled time. We reserve the right to refuse service at any point during client interaction. All clients must attend their scheduled services within 15 mins of scheduled time. If for whatever reason the client is unable to attend the scheduled service they are allowed to reschedule up to 2x. In the event that a service is postponed more than 2x per request of service provider or client, a partial or full refund WILL NOT offered. Training and event service sales are final and nonrefundable baring cancelation or postponement. All sales on services rendered are final and non refundable.  A cancellation fee of up to 90% of the original cost of service may be applied to all cancelled and no show appointments. 

Changes 

Over the past few months we've been adding, altering, and perfecting some of our services and service options. We have recently undergone a change in employees and service availablity. If you have any questions about the services you have purchased or the ones we now offer please feel free to contact us. 


Scheduling 
Scheduling is subject to change due to booking and proprietor availability Please note this prior to purchase. Please visit the services tab for up to date scheduling information.

Contacting Us 

You can... 

Call or text us: (925) 338-9506

Business Hours are Weekdays 10am-5pm Et Sat 11am-4pm Et

Sun Closed

Email us: [email protected] 
Please allow us 2-4 business days for response

Facebook Us: Facebook.com/gemineyecreaions
or
Contact us http://www.gemineyeholistics.com/contact